For Property & Block Managers
One Contractor for Your Entire Portfolio.
Communal areas. Responsive repairs. Planned maintenance. Section 20 works. One contractor who understands the Act, produces the evidence, and makes your service charge defensible.
The Problem With Block Management Contractors
Managing agents are held responsible for every contractor they appoint. Yet the construction industry makes it remarkably easy to end up with poor evidence, missed Section 20 obligations, and leaseholders who have every right to challenge. The broken industry takes the instruction and leaves you to handle the fallout.
RCB produces the evidence before you need to use it — not after you wish you had it.
What RCB Delivers for Property Managers
A contractor who understands that block management is not just about fixing things — it is about doing it in a way that is documented, defensible, and never a liability to the managing agent.
Communal Areas & External Works
- Entrance halls, stairwells, corridors, and roof terraces — maintained to a standard leaseholders accept
- External decoration, render repairs, roof inspections, and drainage clearance
- Car park surfacing, boundary wall repairs, and external lighting upgrades
- Specification written to a standard that survives a leaseholder challenge
Responsive Repairs — Actual Response Times
- Emergency call-out for water ingress, structural damage, and fire alarm failures
- Same-day attendance for urgent communal area issues
- Reactive works logged, photographed, and invoiced with full supporting evidence
- You get a report, not just a bill — every time
Planned Maintenance Programmes
- Multi-year planned maintenance schedules aligned to your service charge budget
- Cyclical decoration programmes to RICS standards
- Condition surveys that produce a defensible maintenance backlog
- Works phased across budget years to avoid Section 20 thresholds where possible
Section 20 — Compliant from Day One
- Section 20 notice drafting support coordinated with your solicitor or managing agent
- Specifications written to withstand LVT scrutiny
- Leaseholder-facing documents prepared clearly — reducing objections at source
- Cost plans and variation records maintained throughout for audit readiness
How the Portfolio Relationship Works
Not a one-off job. A working relationship built on consistent standards, clear documentation, and a contractor who makes your life easier — not harder.
Portfolio Onboarding
We survey your portfolio, understand your service charge structure, and agree a framework for responsive and planned works. One relationship, one point of contact, clear pricing from the start.
Planned Works Scoped & Priced
Planned maintenance items are scoped in detail, priced with full itemisation, and presented in a format that works for your Section 20 process and your leaseholder communications.
Works Delivered With Evidence
Every instruction produces a work record: pre-works photographs, during-works progress notes, and post-works sign-off. Nothing is invoiced without supporting evidence in your system.
Reporting & Audit Trail
Monthly reporting on open and completed instructions. Annual planned maintenance summary. Service charge audit support on request. Your accounts team and leaseholders get what they need without chasing.
Why Property Managers Choose RCB
CHAS, Constructionline, FMB, and TrustMark are the accreditations your H&S policy and procurement framework require. We hold them. We maintain them. You do not have to chase the paperwork.
Independently Verified
All 114 reviews on Checkatrade are from verified clients. Our 9.96/10 rating is independently audited. When leaseholders ask who approved the contractor, you have an answer that holds up.
Property Manager FAQs
Do you understand the Section 20 consultation process?
Yes. We work within the Section 20 framework as a matter of course on qualifying works. We produce specifications and cost plans in a format that supports your notice process and can provide evidence for any leaseholder challenge at the LVT. We do not put you in a position where the consultation was skipped.
Can you act as the single contractor for an entire block portfolio?
Yes — and this is where we add the most value. A single contractor relationship means consistent specification standards, a single audit trail, and a contractor who knows your buildings. You spend less time managing contractor relationships and more time managing properties.
How do you handle emergency repairs outside normal hours?
We maintain an emergency contact line for portfolio clients. Structural damage, water ingress, fire alarm failures, and lift entrapments are attended on an emergency basis. All out-of-hours attendances are logged, photographed, and reported with a full cost record for your service charge file.
Can you produce evidence that will satisfy a service charge dispute?
Yes. Every works instruction produces a photographic record, a specification, and a cost breakdown. For planned works, we can also produce tender comparison evidence and tender evaluation notes. We build the file as we go — not retrospectively when a challenge arrives.
Ready to Simplify Your Contractor Relationships?
Tell us about your portfolio — blocks, units, typical works, and any upcoming Section 20 programmes. We will tell you how we can help.